How do I log in to the website?
A: In order to log in to the website, you must enter your username and password.
- Begin by entering your username and password on the login page.
- Next, you will be asked to enter a verification code for enhanced security. This code will be sent to your registered email address every time you log onto the website.
- Once your verification code is confirmed you will be taken to the Policy overview page .
Note: If you have not registered for access to the website, you will need to create a new account.
How do I create a new account?
You will need to register on the website to get access to your policy information. To create an account:
- On the login page, click the “Create new account” button (you can also click here to access the registration page).
- Start your registration by entering in all required fields on the page. You will need your Policy and Certificate Number, your Social Security Number, and a valid email address to register. You may locate your Policy and Certificate Number either on your Welcome Letter or your Annuity Certificate.
- Once you have entered all your information, you will receive an email with a link to complete the registration process.
- Next, you will be taken to the Login Page. Enter your User Name and click "Login".
- The link will take you to a page where you can choose your password. Confirm your username and choose a strong password to complete your registration. After this step is complete, you will be sent back to the login page so you can access the site using your new account. Follow the ‘How do I log into the website?” instructions above.
- After logging in, you have the option of adding a phone number to receive verification codes via text message by going to “My Profile”.
Q: What if my password is not working?
The most common cause for problem is typing the password incorrectly. Keep in mind that passwords are case-sensitive, and must be between 8-25 characters with at least one capital letter, one lower case letter, and one number. (Special characters such as, @!$%^&*()-+/>< are allowed, but are not required)
If you are still unable to login, or have forgotten your password, please follow the steps on the forgot my password page.
Q: What do I do if I forgot my username?
Please call Customer Service at (800) 800-9534 for assistance.
What if I cannot validate my verification code when trying to log in?
Please call Customer Service at (800) 800-9534 for assistance.